Restorate Gift Voucher
Delivery & Returns
Delivery & Returns
Delivery Policy
Get your order delivered by your choice of delivery company and service.
We have listened to our customers and understand that the quality of service from delivery providers may vary based on your postcode.
Hence, we want to offer you the choice of provider at the best price we can offer.
Seasonal opening hours and delivery policy:
Please order well in advance around this time. We will endeavour to ensure there is as little disruption as possible, however please note during this period we can not guarantee next day delivery. Carriers can not collect on bank holidays and our warehouse will also be closed on these days.
| Monday 22nd December: Normal opening hours | Monday 29th December: Normal opening hours |
| Tuesday 23rd December: Normal opening hours | Tuesday 30th December: Normal opening hours |
| Wednesday 24th December: Closed | Wednesday 31st December: Closed |
| Thursday 25th December: Closed | Thursday 1st January: Closed |
| Friday 26th December: Closed | Friday 2nd January: Normal opening hours |
UK Mainland Deliveries
All next day standard services to UK Mainland are FREE if your order is over £80 including VAT.
For UK Mainland, not including Scottish Highlands or Islands, Isle of White, or Channel Islands the following rates apply at checkout.
- Royal Mail 2nd Class | 2-3 Days (orders under 2kg)- Order by 4:30pm, Monday to Friday. £2.95 for orders under £80, FREE for orders over £80.
- Royal Mail 1st Class | 1-2 Days (orders under 2kg) - Order by 4:30pm, Monday to Friday.£3.95 for orders under £80, FREE for orders over £80.
- DPD | Next Working Day - Order by 4:30pm, Monday to Friday. £5.95 for orders under £80, FREE for orders over £80.
- APC | Next Working Day - Order by 4:30pm, Monday to Friday. £7.95 for orders under £80, FREE for orders over £80.
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DPD AM Delivery | Next Working Day - Order by 4:30pm, Monday to Friday. £9.95 for orders under £100, £4.95 for orders over £80.
- APC AM Delivery | Next Working Day - Order by 4:30pm, Monday to Friday. £15.95 for orders under £80, £7.95 for orders over £80.
*Please note: Restricted products such as Paramose are only available to dispatch via APC.*
Scottish Highlands
- DPD Express Delivery | 2 Working Days - DPD. Order by 4:30pm, Monday to Friday. £9.95 for orders under £100, £4.95 for orders over £100.
Northern Ireland, Republic of Ireland, Isle of Mann, Channel Islands: Unfortunately we aren’t able to send parcels to these addresses at present but we are working on it.
Returns Policy
If you have mis-ordered, don’t require the item or have been sent an item not ordered, please notify us within 30 days of receipt and we will accept the return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, undamaged and unused, and in its original packaging. You’ll also need the receipt or proof of purchase or request a returns reference to enclose in the package. Find our Refund Policy here.
To start a return, you can contact us at info@restorate.co.uk. We will talk to you about the nature of your return. If we have sent an item that isn’t on your order, or is exceptional circumstances, we will organise a collection.
If you have mistakenly ordered an item, given incorrect delivery details, or no longer require the item, please organise the return online with a carrier company.
Please email us if you have any questions: info@restorate.co.uk
Key Features
Give the gift of Restorate this Christmas!
If you know someone who loves woodworking, restoration projects, or has their eye on a new tool, a Restorate gift voucher is the ideal present!
How gift cards work:
- When you purchase a gift voucher product, you'll receive a digital gift voucher with a unique code after purchase
- You can redeem gift vouchers at checkout by entering the code, which applies the balance to their order total (including taxes and shipping)
- The balance can be used across multiple orders until depleted
- Multiple gift cards can be used on a single order
- Customers can check their gift card balance and even add it to Apple Wallet
T&Cs
- Restorate Gift Vouchers are non-refundable or exchangeable for cash
- Each Gift Voucher is valid for 12 months from the date of purchase
- Restorate is not liable for Gift Vouchers that are lost or stolen
The Gift Voucher can be used as full or partial payment. If you do not spend the entire balance the remaining balance will be updated after each transaction. If a purchase exceeds the value of the Gift Voucher, the remaining amount must be paid with another method of payment
If any item purchased with a Gift Voucher is refunded, or exchanged for an item of a lower price, any money owing to you will be refunded in the form of a gift voucher. No cash change will given on purchases made using Gift Vouchers
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.






