If you have mis-ordered, don’t require the item or have been sent an item not ordered, please notify us within 30 days of receipt and we will accept the return.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unmanaged and unused, and in its original packaging. You’ll also need the receipt or proof of purchase or request a returns reference to enclose in the package.

To start a return, you can contact us at customer.service@restorate.co.uk. We will talk to you about the nature of your return and if we have sent an item that isn’t on your order, or is exceptional circumstances, we will organise a collection. If you, the customer, have mistakenly ordered an item, given incorrect delivery details, or no longer wish the item, it is your responsibility and under your liability to return the item in re-saleable condition in order to receive a refund for the value that the item was purchased for.

You can always contact us for any return question at customer.service@restorate.co.uk.